orders + shipping
domestic (united stated)
our standard shipping is through dhl / usps and takes 3-5 business days. we typically take 1-2 business days to pick and package your orders with care and get them ready to pickup from the courier.
all customers get free shipping on orders over $35.00 (automatically applied at checkout if your order is over $35.00). for orders under $35.00, we have a standard flat rate shipping fee of $3.95.
we really try and keep shipping fees low, especially in comparison with most of our competitors! you will get a tracking number once your order has been processed for shipment and you can use this to keep track of your order's progress as it makes it's way to you.
canada + rest of the world
please contact us before placing your order if you need it shipped outside of the united states (excluding puerto rico).duties and custom fees may apply to your shipment. we do not cover these additional fees and its very difficult for us to give you an estimate on what they might be (as they vary greatly from port to port).
if you're local and want your item sooner than it would ship, please email us at hello@modernandchicboutique to arrange a time to come by our warehouse in sandy to pick up your order.please note that we are not in our warehouse every day, so if you just drop by it is very likely we won't be there to assist you.
you will get a tracking number once your order has been processed for shipment and you can use this to keep track of your order's progress as it makes it's way to you.
sometimes this shipping confirmation email can go to your spam folder, so please check there first.
if you don't have a tracking number and its been over 3 business days since placing your order, please contact us and we can provide it to you.
how to track your order
you can track your order on the usps website, here: https://www.usps.com/manage/welcome.htm
simply copy and paste your tracking number and hit enter to see the latest information about your shipment.
we are so sorry if you received the wrong items! please email us at email@example.com for immediate assistance. receiving incorrect items is very rare, but it does occasionally happen. we'll do whatever we can to make it right for you!
we ship through usps (post office). here's a few things that commonly occur when a package shows delivered, but you don't have it:
1) your package was accidentally delivered to the wrong address (neighbors). we recommend you call your local post office (not the 1-800 number) and they will speak with your specific driver and check the final GPS scan to locate your package.
if they sent it to the wrong address, they are great about retrieving it for you and properly delivering it.
2) your package was marked as delivered, but actually wasn't and it will be out for delivery the following day or two.
this is the most common outcome in these situations. we recommend you call your local post office (not the 1-800 number) and they will speak with your specific driver and check the final GPS scan to locate your package.
3) your item was stolen.
this is rare, but it does happen. if you contact the post office and they confirm it was delivered to your address (they can check the GPS scan), please reach out to us and we'll see what we can do for you.
4) its hiding
please check your mailbox, your backyard - etc. sometimes they like to hide your packages :)
privacy + security
our store is built on a very secure, ssl platform through shopify, a global shopping cart where most of your non-amazon purchases are likely going through. all credit card payments are built through state of the art technology to keep your information safe.you can also use paypal at checkout - this won't affect your purchase in any way, but it can offer an additional layer of security or peace of mind for your purchase.we also offer google pay, apple pay and many other third party payment platforms - all of which are extremely secure and safe.none of your payment information is stored by us or accessible by anyone with access to our store's backend software. this means you can shop with peace of mind in knowing your information is safe!
the majority of our jewelry is built as a one-size-fits-all. many of our items have adjustable straps, chains, clasps etc... our cuffs are built to bend and be flexible to fit your wrists.if for any reason an item doesn't fit, please reach out to us or initiate a return request on our website.